Create Flash Response
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Agents can make their very own arsenal of flash responses to answer user queries more efficiently and quickly.
Follow these steps to make your first flash response:
Login to your QuickReply Account.
Go to the Flash Responses tab from the panel on the left.
3. Click on New Flash Response on the top right.
4. A window will open on your screen where you have to add - Short name, Full text and select if you want to share your created response with your team.
5. Click on Add button to create the flash response.
Short Name - A short name for your created response to identify the purpose of the response.
Full Text - The response that you want to show to the user.
