Onboarding Steps

Pre-requisites

App Installation

Verified Facebook Business Manager

Business Manager should be Verified You can check the Business Manager Verification status from here: https://business.facebook.com/settings/info

If it isn’t verified, please verify it first by following these steps: https://help.quickreply.ai/portal/en/kb/articles/how-to-get-facebook-business-manager-verified

Phone Number for WhatsApp API

The number should not be active on WhatsApp

If you want to use your current running Phone number you might need to Delete the WhatsApp account on that number.

Once a number is connected to WhatsApp API:

  1. It can not be downgraded to WhatsApp Business/ WhatsApp messenger we use on mobile phones.

  2. The number will only be accessible through QuickReply's dashboard.

  3. All your chat history and contact information will be lost.

Initial Subscription

Please ensure that you have all the Pre-requisites before initiating the Subscription.

If the currency is showing as USD, please connect to the Onboarding Team or help@quickreply.ai for INR prices.

The Subscription amount is to be payable for using QuickReply’s dashboard and the Per Message pricing needs to be paid to WhatsApp which will be exclusive of the Subscription amount. Please find the Pricing here: https://www.quickreply.ai/pricing

Please initiate the Wallet Recharge by visiting this link: https://pages.razorpay.com/wa-inr-quickreply

Timeline for API Account Setup

Once all the Pre-requisites are provided and the Initial Subscription/ Wallet recharge is done, we initiate your API Account setup on WhatsApp.

The approvals from WhatsApp in the account setup can take from 2 to 4 days. Here are the key points that are dependent on WhatsApp’s end:

If any of the above points get rejected by WhatsApp then the promised deadline can extend to 7 to 10 days.

Setting up of Initial Campaigns

Once the WhatsApp API Account is fully set, we will start setting up your account on QuickReply.ai

Initial campaigns include these steps:

  1. Sending Initial Templates for Approvals to WhatsApp

  2. Creating the Automated campaigns (Abandoned Cart recovery, Order Alerts, etc.)

Templates approval is an automated process from WhatsApp and can take up to 2 days. In extreme cases, it can extend. Unfortunately, we do not have a hold over the speedy Approvals and cause for Rejections!

Making The Account Live

Once the Initial Campaigns are completely set and the messages are up and running, you can then reach out to our Team at help@quickreply.ai for any Modifications.

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